The Three Types of Work

Hey there,

Welcome to Issue #003 of ADAverse Insider.

Last month I introduced the Frontier Operating System. This month is about the work that runs through it.

Every organisation runs on three types of work: Robots (Automations), AI Agents and People. Most still behave as if all three belong to people.

A few plain questions will sort almost any task into the right one. Here are this month's Top 3.

Top 3 hot topics

1. 01

   Which type of work is it?

   Is the work repetitive and rules-based? That is work for Robots (Automations). Does it need reading, interpreting or recommending before anyone can act? That is work for AI Agents. Does it call for judgement, empathy or accountability? That is work for People. Skip the sorting and you get burnout, bottlenecks and talent used for the wrong things.

   Read full article
2. 02

   Deciding where work belongs is the bigger prize

   A recent roundtable of Sydney CIOs, CTOs and Directors split productivity in two: personal and company-wide. Company-wide is the bigger prize, because it means deciding which work belongs with Robots (Automations), AI Agents or People. The recap works through accounts payable, where the first step is taking the process apart.

   Read the roundtable recap
3. 03

   Practice on real work builds AI capability

   Two businesses can hold the same AI tools and get very different results. The gap is training that changes how people work: hands-on, built around real tasks from each person's own role, and judged by what they are doing three months later.

   Read the article

This month on the podcast

More from the podcast

• Ep007: From Pilot to Frontier Firm
• Ep006: PAL Power
• Ep005: Your Data Health Check
• Ep004: Modernising Insurance
• Ep003: Protecting PII in the Age of AI
• Ep002: From RPA to AI Agents
• Ep001: Automation Alliance to ADAverse

Next month I'll turn to People, and how AI gives them back the capacity to do their best work.

Until next time, stay curious.